Tom Bangemann is Senior Vice President Business Transformation at The Hackett Group. He has been with The Hackett Group for over 16 years in various regional and practice leadership roles. His experience includes a set of over 100 globalization/sourcing projects.

He is a regular event speaker, chairman and panellist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 12 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010.

Tom chaired the Hungarian Shared Service Community for three years and established the Baltic Shared Service Community. Tom was the external industry advisor for the UK Shared Service Forum (formerly NWSSF) for 2010 and 2011.

Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 4 times and has performed CHRO mentoring.

Within the Certified GBS Program provided by The Hackett Institute, Tom has written the top tier Advanced Diploma training and certification program.

Daniel Bodonyi is the faculty lead of the data-driven HR leadership training program at the Spark Institute at IBS and author of the upcoming The People Book For Founders, a book about the organizational and people related challenges companies face at the different stages of their growth. He consults companies from Budapest to Tokyo on people analytics, HR technology, and their impact on culture and employee engagement. Previously, he was the managing director of Attuned.ai, a Berlin-based HR technology startup that was voted as one of the Top 5 HR Disruptors at UNLEASH (formerly HR Tech World) London and was a finalist of the startup competition at the Wharton People Analytics Conference in Philadelphia. 

Robert is director of the International Mobility Team and CEE Human Resource Consulting at PwC Hungary, with more than seventeen years of consulting, corporate and HR experience. Robert has expertise in operational effectiveness, in management and coordination of branch offices and international teams.

Robert holds a master of management science degree from Budapest University of Economics

Dobó Mátyás had a long journey in digital, from startups, to B2B service providers toward telecommunication. Currently he is heading the new services division at Invitech Megoldások Zrt. where among many, he is responsible for the RPA and automation related presales activities. Advocate for the liberating effect through fair use of automation on human work.

György Drótos is Associate Professor and Director of the Management Institute at Corvinus University of Budapest. His main research interest is the use of intelligent technologies to transform operational managerial activities in business and public organizations. Recently, he has initiated the foundation of the Center of Family Business at Corvinus, and now serves as a Director of this unit too.  

He received his Ph.D. from his home university and conducted further post-graduate studies at Warwick Business School (UK), IESE (Spain) and Case Western Reserve University (USA). As visiting researcher he also spent longer periods at Aston Business School (UK), Erasmus University (Netherlands), and Catholic University of Leuven (Belgium) and Victoria University of Wellington (New Zealand).

György is also active in Management Consultancy. He was Partner of Horváth & Partners, a multinational consultancy firm for ten years. He still associated with this company and works mostly in the segments of Professional Business Services, Public Sector, and IT Consulting.

RPA Manager at AGCO. Responsible for the establishment and operation of AGCO Global RPA Center of Excellence, transparent governance, prioritization framework and delivery model. Driving organization-wide transformation programs reaching enormous productivity gains.

Dominik is an experienced manager with expertise in process automation and process improvement domains. He worked as analyst, project leader and manager for many international organizations like UBS, Lufthansa and recently ABB. Dominik has been setting up global RPA structures (Mexico, Poland, Philippines, +25 people) building global, group-wide Automation Centers of Excellence and supporting several global restructuring and transformation programs. He holds diplomas in economics, finance, lean management and data mining. As a fan of agile and lean philosophies, Dominik tries to combine them both in daily work.

Katalin has significant financial services, business development, corporate finance, and startup experience. She has been involved in the fundraising and business development of several innovative startups. She joined Partner HUB Zrt. in early 2017, which is the developer of a globally interoperable e-invoicing platform, Charlie-India.

Robert Marciniak has a Master in Economist and in IT Engineering and PhD in Management Sciences. He is Assistant Professor at Corvinus University of Budapest, in Institute of Management. He is visiting lecturer in many universities in Europe. His research and consulting practice has been focusing on the strategic and operational issues of the Business Services organizations, mainly Shared Services Centers and Business Process Outsourcing providers in Central-Eastern European countries for more than 10 years. He leads the Educational and Development Workgroup in HOA and works for the business services sector as an expert. Nowadays he is focusing on the process redesign with using of new service technologies (like RPA, AI, blockchain, process mining, etc.) in the sector.

Sebastian Ostrowicz is Principal at Horváth & Partners and is responsible for the consulting segment process digitization and robotics. For over 20 years he accompanies customers in different industries and functional areas in the automation of business processes and the integration of customer interaction interface.

Raja Subramanian heads Solutions & Advisory for Enterprise Intelligence Automation offerings across Europe.   In this role, Raja helps customers take a Machine First™ approach to solving complex business challenges, using emerging technologies such as artificial intelligence, smart automation, machine learning and cognitive thinking.  Building on his expertise in driving adoption of Process automation technologies, Raja advices customers in scaling automation initiatives from few PoCs to a Factory model by applying an Industrialization approach.

David is a serial entrepreneur and former CEO of a software consulting agency. 

He is committed to fix the way large companies are purchasing, building and using enterprise software.

He co-founded CloudStorm Robotic Process Automation in 2016 - the rapidly growing startup is already working with corporates, like the Deutsche Telekom Group and OTP Group and creates a secure, scalable, enterprise-grade RPA platform.

Peter Simons BBS MBA FCMA (AICPA/CIMA’s Associate Technical Director of Research – Management Accounting. Head of Future of Finance Research)   

Peter Simons is a CIMA member with over 35 years of experience in business before joining AICPA/CIMA in 2006. 

The CIMA qualification enabled Peter to achieve career progression through roles in strategy, corporate lending, credit management and marketing at Bank of Ireland. He was the head of a division and on the bank’s senior management team in London when he left in 2002 to become the Managing Director of a UK subsidiary of IFG, an entrepreneurial Irish financial services group.

Peter is now the technical specialist in the applied research unit in AICPA/CIMA’s education department. He works with employers, consultants, software vendors and academics to explore the future roles of organisations’ in-house finance professionals. He also helps to develop AICPA/CIMA’s expertise in performance management. Peter’s research contributes to the development of the CIMA syllabus (AICPA Management Accounting Unit). He also writes articles and reports and works with colleagues across AICPA/CIMA’s value chain to support members.  

Management Consultant, previously Process Improvement Specialist, Accountable for PMO in an RPA implementation in a leading automotive manufacturer’s accounting SSC in Poland. Engaged in all aspects of the project, RPA research and expertise.

Currently a management consultant in Accenture, and an RPA expert in a Financial Services Banking practice.”

I (David) got bored with those 'traditional' automation initiatives, that cost a vast amount of money and were full of opportunism.
To break out of this situation - together with Mark - we distilled the necessary business process improvement skills, the IT professionalism and the customer focus into the expertise of a SWAT team.
Even if our small boat faces enormous waves and headwind, we always manage to come into a safe dock. Our secret is that unlike the big consultancies concentrating on money, we keep focusing on the business value.
Our mission is to help the business use human talent wisely.

Áron Szeleczky is Manager at Viacom GBS Budapest, leads RPA locally and cooperates with New York HQ RPA COE. His role involves continuous scanning of GBS procedures finding the most suitable automation tools and possibilities.

Oversees implementation of new RPA products and leads development of local automations. Engaged in vendor and tool selection for worldwide Viacom RPA operations, got trained for Blue Prism and Alteryx. He is committed to leverage all tools or the mix of them to remove manual, repetitive and demotivating tasks from daily operation.

He started to work in Budapest in the SSC sector 15 years ago. During his career he worked at GE, Sykes, Getronics and in the last 7 years he obtained significant experiences in managing a BPO centre in Debrecen, as Vice President Operations at Transcosmos, before he became Chief Executive Officer at CloudAgents in 2018.

CloudAgents is a global and revolutionary leader in providing multilingual call centre services using an at-home workforce model. The company provides OmniChannel Front Office BPO services globally with their Native Speakers in 150+ languages and dialects. The company’s cloud-based systems and patent pending processes enable it to employ and manage its workforce remotely, which includes home-based agents. The model provides the ability for companies and organizations to reach out and cater their customers globally in any language, while provides the ability for people to work wherever and whenever they want. The uniqueness of their commercial and pricing model allows CloudAgents to be unusually competitive and cost-efficient, whilst offering the global capability as a single point of contact center for their clients.

CloudAgents has been actively taking part in the RPA workgroup within HOA and contributing to raising awareness of RPA within the BPO sector.

Zsolt has gained national recognition in the business:

SSC Manager of Hungary” awarded by HIPA and HOA – 2015
Honorary Associate Professor at the University of Debrecen – 2017
Member of Board at Hungarian Services and Outsourcing Association – 2018

Presently:
Managing Partner – EHA Kft. (www.adatkezelo.com)
Chief Executive Officer – CloudAgents Zrt. (www.cloudagents.com)
Sales Director – Forest Offices (www.forestoffices.hu)