We are honoured to announce that the 2nd Hungarian iPAC (intelligent Process Automation Conference 2019) will be organised again on 6 November 2019. HOA – Hungarian Service and Outsourcing Association, by organising the conference, is determined to support the Business Services Sector and its executive decision-makers by gathering industry leading ideas, technologies, solutions, best-practices and, most importantly, key players. Intelligent Process Automation is a hot topic within the tech industry and the question is not whether the Business Services Sector (BSS) needs to catch this train, but how fast they are able to secure their seats on this express. This year we would like to include more best practice sessions to provide our attendees with the latest cutting-edge solutions, project approaches and implementations, so they can benefit when starting their process autmation journey.
Use the form below to reserve your seat today. Don’t miss your chance as there is a limited number of seats available. Our colleagues will get back to you via email with the payment details. For groups of 5 or more we will offer a special price. For individual purchase the ticket fee is 50 000 HUF, VAT included.
Timetable Soon To Be Announed!
Common Challenges and Solutions in O2C Area
How Others Made Their Life Easier? Use Cases and Best Practices
Do You Know DERES and TEWE at ITSH? If not, join us!
(Planned and Fulfilled Automatization within HR)
The list of speakers will be updated based on confirmation.
My last 18 years have been involved in Global service delivery, Business process outsourcing, Process transformation, Process re-engineering, Customer and Supplier relationship management and Employee engagement related accountability. I am currently heading EMEA service delivery operations of 400+ people in Budapest and managing multiple vendors for support services.
MBA by academics with In-depth exposure to North Americas, Europe and APAC business environment. I have gained valuable experience through managing international clients in CPG, Pharma, Logistics, Automotive, Telecom, Travel industry across the globe and I have delivered multiple projects impacting bottom-line business impact.
I am also a passionate key note speaker at Shared services forums and business conferences as well a pro-bono lecturer at esteemed university in Budapest, as I am firm believer of knowledge sharing and community services.
Specialties: Shared services operations management, Process re-engineering, Outsourcing consulting, Working capital management, Order to cash expertise
Tom Bangemann is Senior Vice President Business Transformation at The Hackett Group. He has been with The Hackett Group for over 16 years in various regional and practice leadership roles. His experience includes a set of over 100 globalization/sourcing projects.
He is a regular event speaker, chairman and panellist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 12 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010.
Tom chaired the Hungarian Shared Service Community for three years and established the Baltic Shared Service Community. Tom was the external industry advisor for the UK Shared Service Forum (formerly NWSSF) for 2010 and 2011.
Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 4 times and has performed CHRO mentoring.
Within the Certified GBS Program provided by The Hackett Institute, Tom has written the top tier Advanced Diploma training and certification program.
Csaba Szende is leading the Shared Services Center of Docler’s Group (established in 2015) focusing on IT technology and services support along with functional support areas (HR, IT, PR etc.) as a Captive Center. Beforehand Csaba was leading different functional SSC’s and a multifunctional EMEA BSC with 600+ employees. He has a wide range of international management experience gained in consultancy and corporate side. Csaba has managed greenfield SSO set ups and SSC transformation programs next to various international projects.
Mark Harrison has been involved in Credit Managment for 35 years and is consistently focussed on raising the profile of the Order to Cash stream.
His career experience spans a range of industries across EMEA and includes the transition and development of successful Order to Cash functions in the Shared Services sector in Central Europe.
Being a firm believer in the Shared Services concept and its potential, Mark is a regular presenter at events across Europe sharing his first hand operational experience, inspiration,passion and enthusiasm.
Mark is the founder of the ACCEE, The Association of Credit for Central and Eastern Europe, holds an BA (Honours) degree in Credit Management from the University of West London, is a Fellow of the UK CICM and is Catalyst level in Lean / Six Sigma methodology.
The Association ( ACCEE) is committed to training and education and has delivered innovative consultancy, E-Learning , workshops and qualifications to more than 2000 O2C professionals across the CEE region in 6 different languages with a +93% approval rating.
The Associaton has recently introduces a simple but highly effective Comparative Performance Measure for benchmarking and added AI and BI to the very popular Telephone Collections Workshops.
Brian has over 25 years’ experience in managing credit departments including Collections Management, Risk Management, Cash Allocation and the full Order to Cash Process. He is a Fellow of the Chartered Institute of Credit Management (CICM), a Fellow of the Chartered Management Institute (CMI) and a Chartered Manager with CMI. Brian has won multiple awards and achieved CIC Centre of Excellence for his digital transformation of the Credit function at Veolia in the UK.
Brian is currently Partner Director with Rimilia whose solutions enable Credit Professionals to achieve World Class standards.
Having Completed his PhD in Artificial Intelligence, Ali’s professional focus has been on the applications of Machine Learning and AI in various industries. He has been involved in various Data Science projects and has won a prize in Big Data Analysis Competition back in 2015 at Cambridge University.
Some of his works includes development of an ML-Based solution for fast triage of mental health risks for paramedics and front-line services. He has also completed a fellowship at Microsoft Accelerator supporting a Microsoft-supervised company with development of Data Science Platforms. He has joined Rimilia since 2017 working on developing intelligent ML-Based solutions for finance and credit industry. It includes developing Payment Forecast models and customer behaviour pattern and trend recognition.
I have gathered a wealth of 20-year experience as an HR professional in different industrial segment like: FMCG, Financial and Advisory, ITC.
I embraced the opportunity to be a HR leader for Microsoft Hungary and worked at KPMG Hungary managing numerous initiatives supporting HR strategy and organisational goals.
I specialized in HR Business Partnership, Change Management, Organization design and development, Learning & Development, Talent management and ‘hire to retire’ employee life cycle. I have a proven track record in leading agile HR projects to enhance the level of organizational effectiveness through culture creation and business transformations.
I have joined Avis Budget Group BSC in 2014 as an HR Business Partner and gained extensive experience in specific segments/process lines of the organisation also initiated and drive several people initiatives like talent development, employee engagement programs, change management and organisational development programs.
I was promoted to HR Manager role of the center in April, 2019.
It’s my personal passion to create connected teams and work alongside business towards common goals and objectives. I have a proven track record in leading agile HR projects to enhance the level of organizational effectiveness through culture creation and business transformations.
In my work authenticity, consistency, personal accountability and people focus are the key values, which I represent and support the organizations to act accordingly.
For me it’s very important to develop myself in coaching and organisation development subject, also take opportunity in mentoring ‘startup’ organisations. Corporate Social Responsibility is a subject what I truly support and participate actively in different actions.
I have a 12-year old son and with my husband we love travelling, spending our time in the nature and trying out new sport activities.
Agnes has long history in serving companies directly and via partners in process improvement and automation. Agnes was country manager of an online payment provider in Hungary. Later she opened the market in CEE for advanced document management and RPA solutions.
Since 01.01.2019 Agnes is supporting companies and SSC-s in finance process automation, and represents Serrala as Sales Director CEE. Portfolio of the company covers solutions for improvement of AR, AP processes, document management, payments and many more.
„I believe that technology makes our life easier and we have to be up to date. RPA and AI was a mystery several years ago - now is part of our daily life. Development doesn’t stop. We have to use technology wisely and not to forget that all we do has to serve humans.”
Vera has over 10 years’ experience in managment consulting, she is leading the Organization and Operations Competence Center at IFUA Horváth & Partners. Vera has significant experience in business transformation & process excellence projects. She helped clients from multiple industries (telecommunications, transportation, banking, high-tech, retail etc.) to increase efficiency in their HR function, digitize processes and bundle resources on a global scale
Emese Szakács is the Managing Director of AGCO Shared Services in Budapest since June 2013
having overall responsibility for defining the strategy, roadmap, operating and organizational model of
AGCO’s multi-functional Service Delivery Center, managing center performance as well as leading the
way to expansion, maturity and service portfolio diversification.
AGCO’s Service Delivery Center is creating value by building synergies across brands and functions,
leading the way in continuous improvement, automation, development and usage of digital technologies,
fostering cross- functional, cross- regional collaboration, business-IT integration.
I am Gyöngyi Harasztovics, and I joined IT Services Hungary in 2007, so I grow and renew with the company. At the beginning I was the business partner of the biggest organisation unit.
As of 2009 I am the Head of HR Services and being responsible for a team with 20 subordinates at 4 sites. Additionally I am the country coordinator of HR SSC in Romania and act as the SPOC for Works Council and Trade Union on Employer’s side
My main areas of responsibility:
- employee life-cycle management, including pre-payroll process
- health & safety topics
- telework management
- vendor management, such as payroll, relocation, sport facilities, insurances, mental wellness
Digitalisation and atomization are among ITSH strategic goals. HR fully supports this by using and introducing central or locally developed tools. Our aim is to increase the level of employee experience which has a positive effect on emplolyer brand as well as to reduce manual work and release resources.
I have spent nearly 10 years in HR (HR and Payroll in the outsourcing industry and in the outsourcing services sector). During this time, I was introduced to HR services in the broader sense, besides the classic workforce hiring activity, but also to the financial and controlling activities supporting HR services, for which I later had P&L responsibilities, segmented. My area of interest and my current position are in providing integrated, high quality and efficient provision of complex HR services
György Drótos is Associate Professor and Director of the Management Institute at Corvinus University of Budapest. His main research interest is the use of intelligent technologies to transform operational managerial activities in business and public organizations. Recently, he has initiated the foundation of the Center of Family Business at Corvinus, and now serves as a Director of this unit too.
He received his Ph.D. from his home university and conducted further post-graduate studies at Warwick Business School (UK), IESE (Spain) and Case Western Reserve University (USA). As visiting researcher he also spent longer periods at Aston Business School (UK), Erasmus University (Netherlands), and Catholic University of Leuven (Belgium) and Victoria University of Wellington (New Zealand).
György is also active in Management Consultancy. He was Partner of Horváth & Partners, a multinational consultancy firm for ten years. He still associated with this company and works mostly in the segments of Professional Business Services, Public Sector, and IT Consulting.
Peter Fedor is a Senior Manager in the Data Assurance Services practice in Budapest having 12 years’ of experience in technology related projects such as data based process improvements and risk assessments, IT due diligence and IT integrations projects. He has conducted numerous engagement in risk based IT and business process reviews as well as consulting projects regarding operational improvements and compliance. He has deep knowledge in data driven process improvements, data migration, validation of complex data structures and reviewing transaction projects.
Following nearly 10 years of corporate sales and marketing experience at Xerox, one of the world's most respected sales organizations, I took on a new challenge that became my passion and continuos goal: to become a successful enterpreneur capable to invent, start up and grow ventures. DoqSys, Copy General, Doqmentor and AdFit Marketing Communications are telling the story for the past 12 years.
Held various SSC roles over the 10 years, managed process life-cycles from the start point of transitioning and designing new processes, to improving efficiency of mature operational processes as a Lean Six Sigma expert.
After spending several years in Order-to-Cash, global Supply Chain, Logistic and Export processes, Attila has changed course to Finance Operations and IT Enablement.
Designed, implemented and leads the Continuous Improvement Strategy of Computacenter’s SSC driven by operational reporting, analytics and lean six sigma methodologies as Business Process Development Manager.
Main interests are upskilling staff and self to be ready for an even more digital and tech-driven era
Possessing a wide range of experience in management of operational finance, control and compliance.
A creative, dynamic person and charismatic leader with natural drive and years of experience in inmultinational environment
Enjoys leading people and let them grow where they can be the best and most satisfied while creating sustainable values with them.
Experienced in: general management, financial controls and analysis, business process re-engineering, financial system implementation, compliance management, and shared services operations.
Awarded as SSC Manager of the year 2016 in Hungary.
Praveen Anthony is a seasoned Human Resources professional @IBM, with 18 years of Industry experience across most HR functions , he is now leading the EMEA operations for IBM. In his current role Praveen is focused on improving process efficiency and enhancing employee experience through Digital Operations in Human Resources. In the current journey of HR transformation, robotics and Automation is key area the team is focussed across simple and complex processes.
Áron Szeleczky is Senior Manager at Viacom leading the Functional Process Improvement Team.
He established and formed the governance and general approach of automations at Viacom RtR Budapest. After successfully implemented automation based solutions for RtR team, he expanded the scope to include OTC, PtP and FP&A.
He and his team build workflows for Budapest, New York, Nashville and Sidney having 80+ automations listed in their library. As most suitable approach they use “soft deployment” to make manual-to-automated transition as smooth as possible.
Corinthia Hotel Budapest is 28 of the grandest hotels in the dazzling capital of Hungary. With our 439 rooms, including 31 suites and 26 Royal Residences, we offer spacious and luxurious environment for families, couples and business travellers as well. For utter relaxation guests can enjoy the harmonious atmosphere of the fabulous Royal Spa. Gastro Boulevard Budapest “6 in 1”, encompassing the 6 outlets of the Hotel provides the best choice for gourmets. The hotel’s extensive facilities also include the Grand Ballroom, restored to its original beauty with baroque-style decorated ceilings and walls, thus offering the ideal venue for a truly unforgettable event. Linked to the Grand Ballroom by a glass bridge, the Exhibition Centre is a showpiece of 21st century architecture and technology offering over 740m² of superb event or display space. The Valletta Conference Area can be partiti28d to create up to 12 syndicate rooms, or opened to create large event spaces with break-out and refreshment areas. ’Royal Lounge’ awaits meeting participants in a truly unique setting in Budapest.