TOM BANGEMANN

Tom Bangemann is Senior Vice President Business Transformation at The Hackett Group. He has been with The Hackett Group for over 16 years in various regional and practice leadership roles. His experience includes a set of over 100 globalization/sourcing projects.

He is a regular event speaker, chairman and panellist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 12 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010.

Tom chaired the Hungarian Shared Service Community for three years and established the Baltic Shared Service Community. Tom was the external industry advisor for the UK Shared Service Forum (formerly NWSSF) for 2010 and 2011.

Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 4 times and has performed CHRO mentoring.

Within the Certified GBS Program provided by The Hackett Institute, Tom has written the top tier Advanced Diploma training and certification program.

DR RÓBERT MARCINIAK

Robert Marciniak has a Master in Economist and in IT Engineering and PhD in Management Sciences. He is Assistant Professor at Corvinus University of Budapest, in Institute of Management. He is visiting lecturer in many universities in Europe. His research and consulting practice has been focusing on the strategic and operational issues of the Business Services organizations, mainly Shared Services Centers and Business Process Outsourcing providers in Central-Eastern European countries for more than 10 years. He leads the Educational and Development Workgroup in HOA and works for the business services sector as an expert. Nowadays he is focusing on the process redesign with using of new service technologies (like RPA, AI, blockchain, process mining, etc.) in the sector.

CSABA SZENDE

Csaba Szende is leading the Shared Services Center of Docler’s Group (established in 2015) focusing on IT technology and services support along with functional support areas (HR, IT, PR etc.) as a Captive Center. Beforehand Csaba was leading different functional SSC’s and a multifunctional EMEA BSC with 600+ employees. He has a wide range of international management experience gained in consultancy and corporate side. Csaba has managed greenfield SSO set ups and SSC transformation programs next to various international projects.  

RAHUL MALHOTRA

My last 18 years have been involved in Global service delivery, Business process outsourcing, Process transformation, Process re-engineering, Customer and Supplier relationship management and Employee engagement related accountability. I am currently heading EMEA service delivery operations of 400+ people in Budapest and managing multiple vendors for support services.

MBA by academics with In-depth exposure to North Americas, Europe and APAC business environment. I have gained valuable experience through managing international clients in CPG, Pharma, Logistics, Automotive, Telecom, Travel industry across the globe and I have delivered multiple projects impacting bottom-line business impact.

I am also a passionate key note speaker at Shared services forums and business conferences as well a pro-bono lecturer at esteemed university in Budapest, as I am firm believer of knowledge sharing and community services.

Specialties: Shared services operations management, Process re-engineering, Outsourcing consulting, Working capital management, Order to cash expertise 

MARK HARRISON

Mark Harrison has been involved in Credit Managment for 35 years and is consistently focussed on raising the profile of the Order to Cash stream.

His career experience spans a range of industries across EMEA and includes the transition and development of successful Order to Cash functions in the Shared Services sector in Central Europe.

Being a firm believer in the Shared Services concept and its potential, Mark is a regular presenter at events across Europe sharing his first hand operational experience, inspiration,passion and enthusiasm.

Mark is the founder of the ACCEE, The Association of Credit for Central and Eastern Europe, holds an BA (Honours) degree in Credit Management from the University of West London, is a Fellow of the UK CICM  and is Catalyst level in Lean / Six Sigma methodology.

The Association ( ACCEE) is committed to training and education and has delivered innovative consultancy, E-Learning , workshops and qualifications to more than 2000 O2C professionals across the CEE region in 6 different languages with a +93% approval rating.

The Associaton has recently introduces a simple but highly effective Comparative Performance Measure for benchmarking and added AI and BI to the very popular Telephone  Collections Workshops.

BRIAN MORGAN

Brian has over 25 years’ experience in managing credit departments including Collections Management, Risk Management, Cash Allocation and the full Order to Cash Process. He is a Fellow of the Chartered Institute of Credit Management (CICM), a Fellow of the Chartered Management Institute (CMI) and a Chartered Manager with CMI. Brian has won multiple awards and achieved CIC Centre of Excellence for his digital transformation of the Credit function at Veolia in the UK.

Brian is currently Partner Director with Rimilia whose solutions enable Credit Professionals to achieve World Class standards.

ALI REZAEI YAZDI

Having Completed his PhD in Artificial Intelligence, Ali’s professional focus has been on the applications of Machine Learning and AI in various industries. He has been involved in various Data Science projects and has won a prize in Big Data Analysis Competition back in 2015 at Cambridge University.  

Some of his works includes development of an ML-Based solution for fast triage of mental health risks for paramedics and front-line services. He has also completed a fellowship at Microsoft Accelerator supporting a Microsoft-supervised company with development of Data Science Platforms.  He has joined Rimilia since 2017 working on developing intelligent ML-Based solutions for finance and credit industry. It includes developing Payment Forecast models and customer behaviour pattern and trend recognition.

VERA KOLTAI

Vera has over 10 years’ experience in managment consulting, she is leading the Organization and Operations Competence Center at IFUA Horváth & Partners. Vera has significant experience in business transformation & process excellence projects. She helped clients from multiple industries (telecommunications, transportation, banking, high-tech, retail etc.) to increase efficiency in their HR function, digitize processes and bundle resources on a global scale

EMESE SZAKÁCS

Emese Szakács is the Managing Director of AGCO Shared Services in Budapest since June 2013
having overall responsibility for defining the strategy, roadmap, operating and organizational model of
AGCO’s multi-functional Service Delivery Center, managing center performance as well as leading the
way to expansion, maturity and service portfolio diversification.
AGCO’s Service Delivery Center is creating value by building synergies across brands and functions,
leading the way in continuous improvement, automation, development and usage of digital technologies,
fostering cross- functional, cross- regional collaboration, business-IT integration.

ÁGNES FABÓK

Agnes has long history in serving companies directly and via partners in process improvement and automation. Agnes was country manager of an online payment provider in Hungary. Later she opened the market in CEE for advanced document management and RPA solutions.

Since 01.01.2019 Agnes is supporting companies and SSC-s in finance process automation, and represents Serrala as Sales Director CEE. Portfolio of the company covers solutions for improvement of AR, AP processes, document management, payments and many more.

„I believe that technology makes our life easier and we have to be up to date. RPA and AI was a mystery several years ago - now is part of our daily life. Development doesn’t stop. We have to use technology wisely and not to forget that all we do has to serve humans.”

GYÖNGYI TÓTHNÉ HARASZTOVICS

I am Gyöngyi Harasztovics, and I joined IT Services Hungary in 2007, so I grow and renew with the company. At the beginning I was the business partner of the biggest organisation unit.

As of 2009 I am the Head of HR Services and being responsible for a team with 20 subordinates at 4 sites. Additionally I am the country coordinator of HR SSC in Romania and act as the SPOC for Works Council and Trade Union on Employer’s side

My main areas of responsibility:

-        employee life-cycle management, including pre-payroll process

-        health & safety topics

-        telework management

-        vendor management, such as payroll, relocation, sport facilities, insurances, mental wellness

Digitalisation and atomization are among ITSH strategic goals. HR fully supports this by using and introducing central or locally developed tools. Our aim is to increase the level of employee experience which has a positive effect on emplolyer brand as well as to reduce manual work and release resources.

PÉTER DESICS

I have spent nearly 10 years in HR (HR and Payroll in the outsourcing industry and in the outsourcing services sector). During this time, I was introduced to HR services in the broader sense, besides the classic workforce hiring activity, but also to the financial and controlling activities supporting HR services, for which I later had P&L responsibilities, segmented. My area of interest and my current position are in providing integrated, high quality and efficient provision of complex HR services

PÉTER FEDOR

Peter Fedor is a Senior Manager in the Data Assurance Services practice in Budapest having 12 years’ of experience in technology related projects such as data based process improvements and risk assessments, IT due diligence and IT integrations projects. He has conducted numerous engagement in risk based IT and business process reviews as well as consulting projects regarding operational improvements and compliance. He has deep knowledge in data driven process improvements, data migration, validation of complex data structures and reviewing transaction projects.